RETURN AND REFUND POLICY

Effective Date: September 24, 2026

RETURNS

All sales are final. Wily Words does not accept returns for unwanted, unused, or incorrectly ordered merchandise.

Because many of our products are limited-edition or made to order, we are unable to accept ordinary returns or exchanges.

However, if your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We will work with you to resolve the problem.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or is not the item you ordered, please email ffxivwrite@gmail.com within 14 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the problem
• Photographs of the packaging, if it was damaged during shipping

A video showing the problem may also be helpful, but video is not required.

We may ask for additional information if necessary to determine how best to resolve the issue.

ENAMEL PINS

For limited-edition enamel pins, replacement availability depends on remaining inventory. If a replacement pin is available, we will send a replacement at no additional cost.

If a replacement is not available, we will issue an appropriate refund.

PRINT-ON-DEMAND MERCHANDISE

Print-on-demand products are fulfilled through our production partner. If a product arrives damaged, defective, or incorrect and the claim is approved, we will arrange a replacement at no additional cost whenever possible.

SHIPPING DAMAGE

Please inspect your package when it arrives. If your package or merchandise appears to have been damaged during shipping, please photograph the package and the damaged merchandise before discarding any packaging materials.

NO RETURNS FOR CHANGE OF MIND

We do not accept returns because you changed your mind, ordered the wrong size or product, or no longer want the item.

REFUNDS

If a refund is approved, it will be issued to the original payment method.

Refunds do not include original shipping charges except where required by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

For questions about a damaged, defective, or incorrect order, contact:

ffxivwrite@gmail.com